Refund & Cancellation Policy – Custom Sign Hub

At Custom Sign Hub, we value your trust and are committed to delivering high-quality, custom-made signage. Please review our refund and cancellation policy carefully to understand your rights and responsibilities regarding your orders.

Contact Information

For any questions or assistance, reach out to our support team at info@customsignhub.com. We’re always ready to help.

Order Confirmation & Production

Before production begins, we will confirm your final design and order details.

  • Review your order carefully and notify us immediately if any changes are needed.

  • If we do not receive confirmation, production may proceed, and your order may no longer be eligible for cancellation or modification.

Cancellations & Custom Orders

Since every sign is made to order:

  • Returns are not accepted for custom items.

  • Cancellations are allowed only before production starts.

  • To request a cancellation, contact info@customsignhub.com immediately.

  • Once production begins, cancellations or refunds are not possible.

Damaged Deliveries

If your sign arrives damaged:

  1. Notify the delivery carrier and Custom Sign Hub within 48 hours.

  2. Provide clear photos or videos showing the damage and packaging.

⚠️ Note: Failure to report damage within 48 hours may void eligibility for replacement or resolution.

Warranty & Repairs

We offer a 1-year limited warranty on all custom signs.

  • For defects or damage within warranty, email us with photos or videos.

  • We will ship replacement parts or arrange repairs at no additional cost.

Shipping Errors

While we ensure accurate delivery, if a confirmed delivery goes missing:

  • Contact us immediately at info@customsignhub.com.

  • We will work with the shipping provider to investigate and assist in resolving the issue.

Natural Variations & Color Differences

Due to the handcrafted nature of our products:

  • Minor differences in finish, size, or color may occur.

  • Screen or printer variations may also affect color representation.

By placing an order, you accept these unique characteristics as part of the charm of custom-made signage.

Inspection Upon Delivery

  • Inspect your order immediately upon arrival.

  • Report defects, damage, incorrect quantities, or discrepancies within 48 hours.

  • Email info@customsignhub.com with a description and supporting images.

Orders not reported within 48 hours will be considered complete and accurate.

Refund Requests & Feedback

If you request a refund or cancellation, we welcome your feedback. Understanding your reasons helps us improve our products and services.

Thank You
We appreciate your trust in Custom Sign Hub. Our team is dedicated to ensuring your custom signage experience is smooth, satisfying, and uniquely yours.